Tickets from every channel
Emails, website forms and live chat create tickets automatically.
Odoo Helpdesk
Odoo Helpdesk implementation in Saudi Arabia
Track, prioritise and solve customer tickets faster. Bring email, website forms and live chat into one queue with SLAs your team can meet.
Odoo HelpdeskOdoo app
Overview
Team performance at a glance
The helpdesk overview shows open, urgent and failed tickets per team, along with SLA success and customer ratings.
Key features
Key features of Odoo Helpdesk
The capabilities we configure and train your team on.
SLA policies
Set response and resolution targets and let Odoo track them.
Automation
Automatic emails and actions as tickets move through stages.
Canned responses
Email templates for the questions your team answers most.
Self-service
Link FAQs, forum posts and help content to tickets.
Customer ratings
Collect satisfaction ratings when tickets are closed.
In action
See Odoo Helpdesk at work
A closer look at the screens your team will use every day.
Reports that show where time goes
Analyse tickets by team, type and stage to plan staffing and improve resolution times.
A help center for your customers
Give customers a portal to submit issues, follow their tickets and find answers on their own.
Built for Saudi Arabia
Set up for how business works in the Kingdom
We configure Odoo's Saudi localization during your rollout and support your team in Arabic and English.
- Arabic and right-to-left interface
- SAR as your company currency
- Bilingual Arabic and English documents
- Implementation and support by Raqmiat in Riyadh
Works with
Works with other Odoo apps
Odoo apps share one database, so data flows between them without extra integrations.
Odoo Project
Odoo CRM
Odoo Website
Odoo SalesPlan your Odoo Helpdesk rollout
Talk to our Odoo team in Riyadh about your processes, data and timeline.